Soft Skill

HRDC Reg. No: 10001599560
Duration: 3 Days (21 Hours)

Course Overview

The Art of Feedback is a hands-on program designed to develop feedback skills that promote growth, engagement, and performance. Over three days, participants will learn how to provide constructive and difficult feedback, manage emotional reactions, and create open dialogue using active listening and questioning techniques. This course aims to build a culture where feedback is not feared but embraced as a powerful tool for improvement and collaboration.

Who Should Attend

• Managers and Supervisors

• Team Leaders and Project Leads

• HR Professionals and Performance Coaches

• Professionals preparing for leadership roles

• Employees seeking to enhance communication and performance conversations

Why Choose This Course

This HRDC claimable course (Reg. No: 10001599560) enables individuals to move beyond traditional performance reviews and adopt feedback practices that strengthen relationships, encourage accountability, and build trust. Through real-life practice, tools, and expert facilitation, participants leave equipped to transform feedback into a catalyst for success.

Learning Outcomes

Participants will be able to:

• Understand the fundamentals of effective performance evaluation

• Deliver both positive and corrective feedback constructively

• Give difficult feedback while maintaining trust and professionalism

• Handle objections, emotions, and disagreements with empathy

• Leverage emotional intelligence to improve communication

• Apply active listening and questioning techniques for two-way feedback

• Promote a feedback culture focused on growth, not criticism

Prerequisites

No prerequisites required. Suitable for all professionals engaged in performance conversations or preparing for leadership roles.

Lab Setup / Materials Provided

• Feedback model frameworks

• Role-play scripts and reflection sheets

• Case studies and video analysis tools

• Emotional intelligence self-assessments

• Active listening and questioning worksheets

Teaching Methodology

• Facilitator-led workshops introducing best practices and models

• Case analysis through video studies and real scenarios

• Role-plays, fishbowl discussions, and group exercises

• Self-assessment tools for feedback style and emotional intelligence

• Quizzes, worksheets, and guided practice sessions

• Reflective and action planning activities