Soft Skill

HRDC Reg. No: 10001600582
Duration: 3 Days (21 Hours)

Course Overview

This 3-day communication intervention program is crafted to equip professionals with the practical skills and confidence to communicate with clarity, empathy, and influence. From managing difficult conversations to navigating stakeholder expectations and intercultural dynamics, this course blends core principles of effective communication with hands-on strategies for real-world application. Participants will leave with sharpened listening, speaking, feedback, and conflict resolution abilities—vital tools for success in any professional setting.

Who Should Attend

• Managers and Supervisors

• Team Leaders and Project Managers

• HR and Learning & Development Professionals

• Cross-Functional Team Members

• Professionals seeking to enhance workplace communication

Why Choose This Course

This HRDC claimable course (Reg. No: 10001600582) provides a comprehensive framework for developing practical communication strategies in complex workplace environments. Participants gain tools to engage effectively with different personalities, manage conflict, provide and receive feedback, and improve intercultural fluency—skills that directly influence performance and collaboration.

Learning Outcomes

By the end of this course, participants will be able to:

• Communicate with clarity, consistency, and impact

• Adapt communication style to build rapport and understanding

• Use verbal and non-verbal cues to enhance messaging

• Manage difficult conversations with confidence and professionalism

• Deliver and receive feedback using structured methods like the Johari Window

• Engage effectively with stakeholders through tailored communication plans

• Apply active listening skills to improve mutual understanding

• Navigate and resolve conflict constructively

• Improve intercultural communication with assertiveness and awareness

Prerequisites

Open to all professionals. No prior communication training is required.

Lab Setup / Materials Provided

• Communication style diagnostic tools

• Johari Window templates for feedback practice

• Case studies, role-play guides, and listening exercises

• Conflict resolution and stakeholder planning worksheets

• Intercultural communication models and guides

Teaching Methodology

• Instructor-led concept sessions with workplace relevance

• Real-life case studies and communication scenarios

• Interactive role plays and simulations

• Peer discussion and reflection activities

• Hands-on exercises with structured feedback

• Action planning for post-training implementation