Soft Skill

HRDC Reg. No: 10001600436
Duration: 3 Days (21 Hours)

Course Overview

This 3-day intervention program is designed to strengthen foundational and advanced managerial capabilities essential for leading teams and driving performance. The course empowers managers to enhance self-awareness, influence, communication, empathy, delegation, and feedback skills. Through interactive learning and practical tools, participants develop the ability to manage complexity, build trust, and lead with accountability and partnership. The program is ideal for managers looking to refine their leadership style and create high-performing team environments.

Who Should Attend

• First-line Managers and Supervisors

• Mid-level Managers

• Team Leaders and Project Managers

• Aspiring Leaders transitioning into management roles

Why Choose This Course

This HRDC claimable course (Reg. No: 10001600436) goes beyond theory to provide managers with real-world tools and frameworks. By focusing on empathy, influence, accountability, and communication, this course prepares managers to lead with intention, develop talent, and manage performance in today’s fast-paced work environments.

Learning Outcomes

By the end of this program, participants will be able to:

• Understand the evolving role of managers in shaping people and performance

• Build self-awareness and leverage strengths effectively

• Apply empathy and perspective-taking to manage diverse teams

• Communicate with clarity, active listening, and outcome focus

• Delegate with precision to foster ownership and accountability

• Adapt leadership styles using situational leadership models

• Deliver timely, constructive performance feedback

• Build trust and a spirit of partnership within teams

• Translate insights into action plans that elevate managerial effectiveness

Prerequisites

No specific prerequisites. Designed for individuals in or moving into management roles.

Lab Setup / Materials Provided

• Self-assessment tools (e.g., Johari Window)

• Delegation planning frameworks

• Feedback delivery templates

• Case study materials

• Role-play scripts and team exercises

Teaching Methodology

• Instructor-led sessions with practical frameworks

• Facilitator-led discussions and video analysis

• Role plays and simulation-based learning

• Self-assessment and feedback tools

• Interactive group activities and peer learning

• Action planning for workplace implementation